Last Updated: [8-21-25]
Introduction
NORELL® (“we,” “us,” or “our”) operates the nmrtubes.com website (the “Site”). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services.
INFORMATION WE COLLECT
Information You Provide to Us
When you submit a quote request form on our Site, we collect the following personal information:
• Name
• Institute of employment (if applicable)
• Email address
• Phone number
• Shipping address
Information Collected Automatically
When you visit our Site, we automatically collect certain information through cookies and similar tracking technologies:
• Google Analytics: We use Google Analytics to understand how visitors interact with our Site, including pages visited, time spent on the Site, and general geographic location
• Stripe Cookie: We use Stripe’s fraud prevention cookie (“cid”) to help protect against fraudulent activity
HOW WE USE YOUR INFORMATION
We use the information we collect to:
• Process and respond to your quote requests
• Communicate with you about our products and services
• Send you marketing emails about NORELL products and services
• Analyze website usage to improve our Site and services
• Prevent fraud and maintain site security
Information Sharing and Disclosure
We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:
• Service Providers: We may share information with trusted third-party service providers who assist us in operating our website and conducting our business (such as Google Analytics and Stripe for fraud prevention)
• Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities
Important Note: We do not process payments or handle shipping through this website, so your payment and shipping information is not shared with payment processors or shipping companies via nmrtubes.com Site.
DATA RETENTION
Information submitted through our quote forms is retained for business purposes and email marketing campaigns. We retain this information as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.
INTERNATIONAL VISITORS
While our Site primarily serves customers in the United States, international visitors may access our Site and submit quote forms. If you are located outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States. By using our Site and providing your information, you consent to this transfer.
For international customers, we maintain a list of authorized distributors who may better serve your regional needs.
YOUR RIGHTS AND CHOICES
You have the right to:
• Access the personal information we have about you
• Request correction of inaccurate information
• Request deletion of your personal information
• Opt out of marketing communications by following the unsubscribe instructions in our emails
• Contact us with questions about this Privacy Policy
COOKIES AND TRACKING TECHNOLOGIES
Our Site uses cookies and similar tracking technologies to enhance your browsing experience. You can control cookies through your browser settings, though disabling certain cookies may affect Site functionality.
DATA SECURITY
We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure.
CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the “Last Updated” date. Your continued use of the Site after any modifications constitutes acceptance of the updated Privacy Policy.
CONTACT US
If you have any questions about this Privacy Policy or our privacy practices, please contact us at:
NORELL®
PO Box 1707
Morganton, NC 28680
1 (828) 584-2600
customerservice@nmrtubes.com
ADDITIONAL INFORMATION FOR INTERNATIONAL USERS
If you are a resident of the European Union or other regions with data protection laws, you may have additional rights regarding your personal information, including the right to data portability and the right to lodge a complaint with a supervisory authority.
